A woman described a harrowing experience when her family discovered a man hidden behind a wall in their vacation rental. Therese had booked the property through Booking.com for a family birthday party, only to find the landlord present despite expectations of having the place to themselves.

Upon returning from the party, they noticed suspicious activities, including the running washing machine and the property key in a lockbox outside. Concerned, Therese asked her partner to investigate further, leading to the unsettling discovery of a partition-like wall in the living room that could be moved.

To their shock, upon moving the wall, they heard a voice from behind, indicating a person’s presence. Feeling terrified, they swiftly left the property. Therese later confronted the landlord, who denied prior knowledge of the incident, leaving her traumatized by the encounter.

Describing it as akin to a chilling documentary, Therese expressed deep fear and concern for her children’s safety. The unsettling event has left a lasting impact on her, leading her to reconsider future vacation rental bookings in favor of hotels for security reasons.

Following the incident, Booking.com initiated an investigation, suspending the listing in question for further review to ensure the safety and security of its users. A spokesperson emphasized the company’s commitment to investigating such matters promptly and thoroughly.