A luxury hotel in Italy has emerged victorious in a legal battle against a guest who requested tap water. The tourist, a woman from Rome, sought a glass of water in 2019 at the five-star Dolomites hotel but was informed she could only purchase a £6 bottle of mineral water instead. She pursued legal action, arguing that access to water is a fundamental right, but the Italian Supreme Court ultimately sided with the hotel.

The court ruled that the hotel was within its rights to refuse the provision of tap water, dismissing the tourist’s claim for £2,300 in compensation for emotional distress and financial losses. The hotel’s lawyer emphasized that there is no legal obligation to offer tap water in Italy, and individual establishments have the discretion to decide whether to provide it to guests.

The case, which had been rejected by lower courts in Rome and on appeal, underscores that Italian law does not mandate venues to serve tap water. The tourist contended that her consumer rights were violated, likening the denial of water to essential amenities like bed sheets or soap. However, the Supreme Court maintained its stance that establishments are not compelled to offer tap water, leaving the decision to their discretion.

While some countries like France and Spain have laws requiring restaurants to provide free water, Italy does not have such regulations. The European Union has not mandated free tap water provision across member states, but upcoming rules under the Packaging and Packaging Waste Regulation may change this, promoting the availability of tap water in dining establishments.