A woman’s sense of security was shattered when she discovered that her room at a Premier Inn hotel in Glasgow had been given to another guest. Dominique Oldham, 38, had traveled to Glasgow with her cousin for a Barry Manilow concert and returned to find her room had been reassigned. Despite booking the room in advance, she found out upon her late return on June 9 that her key card no longer worked.

Expressing her disappointment, Dominique mentioned that a ‘do not disturb’ sign was on the door, which she had not put there. Despite explaining the situation to reception staff, she was informed that her belongings had been removed from the room and given to someone else. The absence of a manager on site at the time added to her frustration, as she was eventually relocated to a distant room within the hotel.

Feeling violated and unsafe, Dominique emphasized her concern that her privacy had been compromised. She checked her belongings, struggled to sleep that night, and lodged a formal complaint, which has yet to be addressed by the hotel. Despite her distress, Premier Inn responded to the incident with an apology and offered a full refund along with a complimentary stay at a hotel of her choice to make amends.