NatWest customers have raised concerns about missing funds due to a technical issue. The problem has affected numerous individuals who moved money between their regular account and separate pots introduced by NatWest earlier this year. NatWest, serving 20 million customers, has acknowledged the issue, attributing it to transfer delays. The bank has assured customers that no funds have been lost and that balances will be updated promptly.
Initial reports by The Sun indicated that approximately 500 customers encountered this issue, with one individual reporting an overdrawn account after transferring money for an Airbnb booking. Customers have expressed frustration over the lack of clarity from NatWest regarding the whereabouts of their funds and the timeline for resolution.
Another customer shared on social media their experience of money disappearing after transferring funds for rent payments, leaving their accounts severely overdrawn. Notably, other entities within the NatWest group, such as Royal Bank of Scotland (RBS) and Ulster Bank, have not been affected by the transfer delay.
A NatWest spokesperson explained that some customers faced delays when managing their Pots via the mobile app and online banking, emphasizing that the bank has addressed the issue and is in the process of updating account balances. The bank apologized for any inconvenience caused by the technical glitch.
In related news, Sainsbury’s customers will soon gain access to new financial products, including savings deals and loans, through a collaboration with NatWest. The partnership aims to offer exclusive benefits to Nectar members, with product availability expected in the latter half of the year. Nectar members will receive tailored rates on savings and loans, along with the introduction of a NatWest Nectar credit card for earning Nectar points on purchases.
Additionally, the partnership will provide instant access savings and personal loans through Sainsbury’s digital platforms. This announcement follows NatWest’s acquisition of Sainsbury’s Bank’s core banking operations, including personal loans, credit cards, and retail deposits, in 2025.