Some Sky customers are facing a frustrating issue with the popular ITVX app. Users have reported a glitch that randomly skips to the end of programs, cutting their viewing experience short without warning. The problem seems to have emerged recently, with complaints surfacing last week.

On Sky’s online forum page, a user named Dazzasky shared their experience, mentioning that ITV Player keeps fast-forwarding to the end of episodes without their control. Another user named Dawn also voiced similar concerns about programs jumping to the end unexpectedly, disrupting their viewing pleasure.

The issue appears to be impacting users of Sky’s online devices such as Sky Stream boxes and Glass TVs. While it’s uncertain if Sky Q users are affected, most complaints are from individuals using broadband-connected gadgets rather than traditional satellite dishes.

Sky has acknowledged the issue, with an employee named Kev stepping in to address the situation. Kev assured users that the problem has been escalated to support teams, who are collaborating with ITV to resolve the issue. Updates on the progress will be provided as soon as more information becomes available.

For now, users may have to tolerate the skipping problem until a solution is implemented. Mirror Online will continue to monitor the situation and provide updates as they unfold.